Terms and refunds.

What you're buying, how you pay, when it's ready, and what happens if it goes wrong. Plain English, short sections.

Last updated 18 October 2026

  1. 01

    Who we are

    xwhystudiobuilds and supports websites for small businesses. “We” and “us” means xwhystudio; “you” means the person or business buying a website.

    These terms apply to every website bought on xwhystudio.com.

  2. 02

    How you buy: through a partner

    Your rep
    You buy through an independent authorized partner (your rep). Your rep is an independent business, not our employee.
    The price
    The price is shown on your checkout page before you pay.
    The seller
    Your rep is the seller, so your rep's name appears on your card statement.
    What we do
    xwhystudio builds your site, hosts the build process and supports the site after launch.
    Promises
    Reps may not promise anything that isn't in the list below. If a rep promised you something else, it isn't part of your order; tell us and we'll sort it out with you.
    Custom extras
    Anything beyond the list below, like online booking, a shop or extra pages, isn't part of your order. Tell us in the form and we'll quote it separately. Nothing extra is charged without your OK.
  3. 03

    What you get

    • Your own website (with your services, your work, your hours, questions and answers, and how to reach you)
    • A contact form (so customers can reach you any time, day or night)
    • Better photos (made from the ones you send us, or we make them for you if you don't have any)
    • Your admin page (to see messages, reply, post updates and send newsletters)
    • Business email (an address at your web address, delivered to the inbox you already use and set up so your emails don't go to spam. A separate mailbox you log in to is an optional add-on)
    • Email newsletters
    • A flyer to match your site (with a QR code, ready to print)
    • A logo if you need one (free)
    • Set up on Google
    • Web address with the first year included (yours to keep)
  4. 04

    Paying

    Your website
    Paid in full, up front, by card through Stripe, at the price shown on your checkout page.
    Card details
    Your card details go to Stripe, never to us or to your rep. See our privacy policy.
  5. 05

    When it's ready

    Usually about 3 business days after you pay and we have your details. That is typical, not a promise.

    “Your details” means the form you fill in before you pay (or, if you skipped it, the details your rep passes on to us), and anything you add after. Business days are Monday to Friday, not counting US federal holidays.

  6. 06

    Refunds

    Who to ask
    Refunds go through xwhystudio, not your rep: contact support.
    Before we start
    Change your mind before we start building and you get a full refund.
    If we're late
    If your site is more than 5 business days late after you've paid and we have your details, you can ask for a full refund and you'll get it.
    After delivery
    Once your site is delivered there's no cash refund, but we fix anything we built that isn't right.
    Your rep's share
    A refund is of the whole payment. It cancels your rep's share too.
    How it's paid
    Refunds go back to the card you paid with, through Stripe. Your bank can take 5 to 10 business days to show it.
  7. 07

    Your site and your web address

    Your logo
    If you don't have a logo, we make you one, free.
    Web address
    Your web address comes with the first year included. It's yours to keep.
    Care plans
    Optional monthly care plans: contact support to ask. If you take one, it's billed monthly, in advance, by card through Stripe. Cancel any time; the plan stops at the end of the month you've paid for, with no refund for part of a month.
    Your site stays yours
    A plan is optional. Your website and your web address are yours whether or not you keep a plan.
  8. 08

    Support after launch

    xwhystudio supports your site after launch. Questions, changes and problems come to us, not to your rep: contact support.

  9. 09

    Your materials

    You confirm that you own, or have permission to use, everything you send us: photos, logos, text, and anything else.

    We don't use a real person's likeness or voice without that person's consent.

  10. 10

    Showing the work

    We may show your site as sample work, labelled only by the kind of business, unless you ask us in writing not to.

  11. 11

    AI

    We use AI tools, for example to make better photos from the ones you send, or to make pictures for your site if you don't have any. Pictures we make are illustrations, not photos of your business. A person reviews every delivery before it reaches you.

  12. 12

    If something's wrong

    Contact us first: contact support. We reply within 2 business days, and we'll try to put it right before anything else happens.

    These terms are governed by the laws of the State of Georgia.

  13. 13

    Changes

    We may update these terms. The date at the top of this page shows when they last changed, and an order follows the terms that were up when you paid.

  14. 14

    Contact

    Questions about an order, a refund or these terms: contact support. A person reads every message.